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Timing depends on the product, your skin and how consistently you use the routine. Some Dr.Melaxin product pages describe visible changes over approximately 4–8 weeks. Follow the directions for each formula and give your routine time to work—results are individual and are not guaranteed.

Dr.Melaxin states that its products undergo low-irritation testing and follow its 8-FREE formulation standards. Because every skin type is different, review the full ingredient list, patch test first and introduce one new product at a time—especially when using exfoliating or spicule-based formulas.

Yes—many sets are designed as multi-step routines. Follow the order and directions shown on each product page. When combining active formulas, introduce them gradually and reduce frequency if your skin feels uncomfortable.

Targeted formulas can feel different from a basic moisturizer. Use only as directed, avoid applying to irritated or broken skin and do not add several new active products at once. If discomfort is strong or persistent, stop use and consult a qualified professional.

Delivery time varies by region and order volume. The store’s current guidance references approximately 7–9 business days for many U.S. orders. Once your order is dispatched, a tracking number is sent by email so you can follow the shipment.

Changes and cancellations may be possible before dispatch. Contact Customer Service as soon as possible at cs@drmelaxin.us. Once the order has shipped, changes or cancellation may no longer be available.

Photograph the outside of the parcel and the items received, then email cs@drmelaxin.us. The Customer Service Team will review the issue and provide the next steps. For confirmed defects or shipping damage, the store states that it covers the applicable shipping fees.

Return requests must be submitted within 14 days of receiving the order and approved by Customer Service before anything is sent back. Return shipping is generally paid by the customer. The store’s 100% refund policy is limited to one product per person and may not apply if more than one-third of the product has been used or the request is late. Review the current Shipping & Return policy before sending your item.

DrMelaxin.us states that orders are completed by its preferred international seller, Reach US. For product, delivery or return assistance, contact cs@drmelaxin.us; the Customer Service page says replies are typically sent within 20–36 hours.