Shipping policy

Shipping Policy

Last updated: August 6, 2026

This Shipping Policy explains processing times, delivery estimates, costs, tracking, and restrictions for orders placed through Dr.Melaxin.

Order Processing

Orders are processed on business days, excluding weekends and public holidays. We aim to begin processing promptly after payment authorization.

• Orders placed before 3:00 p.m. local business time may begin processing the same business day;
• Orders placed after the cutoff, on weekends, or on public holidays normally begin processing on the next business day;
• Typical processing time is 1–3 business days; and
• During launches, promotions, holidays, inventory checks, or unusually high volume, processing may take up to 5–7 business days.

Processing time is separate from carrier transit time.

United States Shipping Rates

For eligible mainland United States orders:

• Free standard shipping is normally available on qualifying orders over $70 USD;
• A standard flat shipping fee of $6.99 USD may apply to orders below the free-shipping threshold; and
• Temporary promotional shipping offers may replace these rates when clearly displayed and successfully applied at checkout.

The final shipping charge shown at checkout controls and should match the shipping settings displayed in our advertising and shopping listings.

Delivery Estimates

After dispatch, typical carrier transit estimates are:

• Western United States: approximately 4–7 business days;
• Central United States: approximately 5–7 business days; and
• Eastern United States: approximately 5–7 business days.

Many orders are delivered within approximately 7–9 business days from the order date. During peak periods or carrier disruption, total delivery may take longer.

Delivery estimates are not guaranteed and do not include delays caused by incorrect addresses, carrier disruptions, severe weather, customs, public holidays, security screening, or events outside our reasonable control.

Tracking

When tracking becomes available, we send a shipment confirmation to the email address provided at checkout. Tracking information may require 24–72 hours to show movement after the carrier receives the parcel.

You can also review available order information through your customer account.

Fulfillment and Logistics Partners

Orders may be processed, fulfilled, or shipped by Brand501 Corporation, our preferred international seller or fulfillment partner Reach US, and other authorized warehouse, logistics, or carrier partners. The shipping origin may vary based on inventory, destination, and operational requirements.

An international fulfillment route does not change the price shown at checkout, but the shipment may pass through multiple carrier networks.

Restricted or Unsupported Destinations

We may be unable to deliver to:

• American Samoa (AS);
• Guam (GU);
• Northern Mariana Islands (MP);
• U.S. Virgin Islands (VI);
• Alaska or Hawaii;
• Military APO, FPO, or DPO addresses;
• P.O. Boxes; and
• Locations not available in checkout.

If checkout does not accept your destination, we cannot complete delivery to that location through the Site.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate recipient name, street address, unit number, city, state, postal code, email, and telephone number where requested.

Contact contact@drmelaxin.shop immediately if an address needs to be corrected. We may be able to update an order before dispatch, but changes are not guaranteed after processing begins.

We are not responsible for delays or non-delivery caused by incorrect, incomplete, or outdated information supplied by the customer.

Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the parcel:

1. Confirm the delivery address on the order;
2. Check with household members, neighbors, reception, mailrooms, security desks, and other safe locations;
3. Contact the carrier using the tracking number; and
4. Email contact@drmelaxin.shop if the issue remains unresolved.

Carrier investigations may be required before a replacement or refund decision can be made.

Damaged, Incorrect, or Missing Items

Inspect your order after delivery. For a damaged, incorrect, or missing item, contact contact@drmelaxin.shop promptly and preferably within 7 calendar days. Include your order number and clear photos of the parcel, shipping label, items received, and the issue.

For confirmed fulfillment errors or transit damage, we may offer a replacement, reshipment, store credit, or refund, as appropriate.

Refused, Unclaimed, or Returned Packages

If a parcel is refused, unclaimed, or returned because of an incorrect address or failed delivery attempt, the customer may be responsible for original shipping, return-to-sender, and reshipment charges where permitted by law.

Customs, Duties, and International Orders

When international shipping is offered, customers are responsible for customs duties, import taxes, brokerage fees, and local charges unless checkout expressly states otherwise. Customs processing can delay delivery.

Order Cancellation

Contact us immediately to request cancellation. Orders cannot normally be canceled after dispatch. Approved cancellations are refunded to the original payment method.

Contact

For shipping questions:

Customer Service: contact@drmelaxin.shop